Reservations and deposits:
The easiest way to make a reservation is to contact us by email: email@example.com or contact form.
$200.00 deposit is required to process your reservation, unless otherwise specified. Balance must be paid due 45 days prior the date the tour starts unless otherwise specified.
Payment must be done to our bank account according to the invoice, unless otherwise specified.
Cancellations & Refunds policy:
Cancellations must be received in writing only, and it will be processed according to the date when the written notice is received.
Notice by email or via phone call are not accepted as final notice.
The arrival is the date when the tour starts, meaning your arrival date to Ukraine (Moldova or Belarus).
Money will be refunded minus the following cancellation fees per person:
– Deposit is non-refundable, but transferable to another tour or travel dates;
– 44-30 days prior to arrival 50% of total tour cost
– 29-15 days prior to arrival 75% of total tour cost
– 14-0 days prior to arrival No refun
We don’t grant partial refunds for any unused trip arrangements such as missed meals, sightseeing, transport, etc; or any refunds to trip members who do not complete any portion of the itinerary for whatever reason.
We reserve the right to apply either a trip surcharge or service reduction during the tour if a group doesn’t meet minimum amount of participants in order to run the group tour.
We have all rights to change the order of activities or visited places in the tour, as well as hotels to similar ones due to unforeseen weather conditions or other reasons in order to make the itinerary run smoothly.
Other terms and conditions:
We do not offer roommate matching services for single travelers.
Single travelers would like to enjoy their trip to its fullest and avoid dealing with problems during their trip arising from sharing a room with a stranger.
So we try to keep our single supplement rates as low as possible to make it affordable for single travelers.
Additional fees and charges:
Additional charges for a single supplement, extra accommodation, visa fees if any, domestic air with taxes, additional arrival/departure transfers, will be added to your invoice and tour itinerary, if applicable.
If you arrive/departure on the exact tour dates as per tour schedule, your airport transfers are included. If you arrive/departure on different dates before or after the tour dates, your transfers should be covered as extras and they are not included in the tour cost.
If you missed your flight or connecting flight, you should inform us as soon as possible by email firstname.lastname@example.org or over the phone +380689205397 not later than 2 hours prior your scheduled planned arrival. This way we will be able to re-schedule your transfer for another time or even date.
Without such notification on time, you will be charged extra for the new transfer.
After departure, if any of the services included in the tour cannot be supplied or there are changes in an itinerary for reasons beyond the control of JC Travel (such as government intervention for some events, or public holidays, changing working days/hours by museums etc) , depending on the circumstance, JC Travel will take reasonable action to arrange the comparable services. Any additional expenses due to such situations will be the responsibility of tour participants, and any resulting savings will be refunded by JC Travel to tour participants.
You might be offered optional tours, and we advise to book them in advance prior arrival, otherwise, they might be not available any longer if you wait until the last minute.
You are suggested to let us know what optional tours you would like to book not later than 1-week prior arrival to Ukraine (Belarus or Moldova).
Porters may NOT be available at all hotels, airports, train stations, etc, or at some destinations entirely. So you need to be ready to carry your luggage on your own without any help. So we advise packing light.
When the tour is booked and deposit is paid, we send a pre-departure guide. You are responsible for studying it and for bringing all necessary clothing and etc.
Within 14-10 days prior the tour stars we send the final document kit such as itinerary with all contacts of local guides and representative who will be in charge of your tour.
Release of Liability:
JC Travel Ukraine is an independent company licensed to market and distribute tours under the JC Travel brand name, and arrange for the tour services offered on this web site, including transportation, sightseeing, and accommodations through independent contracts.
JC Travel acts as an agent for the passenger with respect to transportation, hotels, and all matters of reservations and operation of the tour.
JC Travel and its guides and representatives are not responsible for loss, damage, injury, accident, delay, irregularity, expense or liability caused by negligence or default of participants of tours. Any such losses or expenses shall be borne by the participant.
JC Travel reserves the right to accept or reject any person as a group or private tour participant; to expel any participant from the tour; to make changes in the itinerary whenever it will be necessary for the comfort, convenience, or safety of the participants.
Any sickness, injury, accidents, dismemberment or death of clients are not the responsibility of JC Travel and its guides and representatives.
All clients are advised of purchasing individual insurance against such happenings.
Any group travel can be switched into a private under a client’s request with an extra cost for such trip.
By signing for any tour, passenger admits and confirm a full understanding of the nature of the tour and the physical requirements to be able to keep up with the pace of the visits and the sightseeing; and that he/she is not in any way going to cause delays to the tour group or its other fellow members and if it happens, he or she could be denied participation in the tour.